• Octavia House, 50 Banner Street, London, EC1Y 8ST.

  • 0203 119 3390

  • learning@redsnappergroup.co.uk

Terms & Conditions

Terms & Conditions

The Law

These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with the laws of England.

By submitting a booking with Red Snapper Learning Ltd, you confirm that you understand and agree to adhere to the following terms and conditions. It is your responsibility to read and understand said terms before you make your booking.


Confirmation of Bookings and General

An online booking must be completed for all course bookings.  The online booking form can be found at https://www.redsnapperlearning.co.uk/bookings/.  In order to submit your booking you will be required to accept our terms and conditions.

Providing that there is space available, Red Snapper Learning Ltd will continue to accept registrations right up until the course commences.

We reserve the right to amend the structure or delivery method of any qualification or training course provided.  This can include but is not limited to written assignments, other assessment methods, tutorial dates, group sizes or locations.

We will make every effort to inform learners of any changes to the advertised programme but cannot be held liable if we are unable to contact any registered attendees.

For courses with less than six learners, please note your online booking may be rejected. To discuss your specific requirements, please get in touch with the Red Snapper Learning team who will try to create a bespoke course to your precise needs.


‘In-House’ events

An “In-House” event is defined where a customer provides or arranges their own training venue(s).

It is the responsibility of the client to fill the number of places booked for an “in house” event.  The client will still be liable for the full original cost from the time of booking, regardless of how many learners attend the event.

Red Snapper Learning Ltd must receive the completed venue and learner details sheets before the training commences. These will be sent to the client after the booking has been received.

We cannot accept any responsibility or liability for the venue or the provision of refreshments for any “in house” event.  It is the responsibility of the hosting client to ensure that the premises they provide for the training are suitable in terms of health & safety and fit for purpose.


Payments

Red Snapper Learning Ltd will issue a VAT invoice within two working days of receipt of your booking.

Payment must be made within 30 days of receipt of this invoice.  Tutorial dates, scheduled events or any other element of the service are not to be used as a basis for when payment should be made unless agreed in writing by a Red Snapper Learning Ltd member of staff, in advance of your order.

Red Snapper Learning Ltd understands and will exercise its statutory right to claim interest and compensation for debt recovery costs if we are not paid according to agreed credit terms.

Red Snapper Learning Ltd reserves the right to cancel training courses or learners places if payment terms are not observed.

If a purchase order is required, this must be provided by the client at the time of booking; we do not, however, require a purchase order number to accept or process your booking.

For BTEC qualifications, course fees include training, course materials, certification and refreshments during the training day(s). This does not include lunch, overnight accommodation or travel unless this is expressly stated.


Deposits

If you are making a booking on behalf of yourself or any other individual person where an organisation or company will NOT be making payment, we will require a deposit of £75 before we confirm that persons place on any BTEC qualification or training course.  This deposit will be non-refundable.

You will not be granted access to any part of the programme including but not limited to the online student zone or tutorial dates until this deposit payment has been received.

You will still be liable for the full cost of the qualification and any associated costs detailed in these terms and conditions.

Unless otherwise stated a deposit is not required if a booking is being made where an organisation or company will be making payment.


Cancellations, Re-scheduling and Transfers

Requests for cancellation, re-scheduling or transfer must be received in writing.

The date on which the letter, fax or email is received by Red Snapper Learning Ltd will be deemed as the date on which the request has been made.

Agreement on dates for re-scheduling or transfer shall be subject to the availability of places, rooms and/or trainers.

If a re-scheduled or transferred booking cannot subsequently be attended by the client, the booking shall be cancelled without refund.

NOTE: Bookings made at promotional prices or with late booking discounts applied cannot be changed or cancelled and are subject to a 100% cancellation fee.


BTEC Qualifications

Cancellations

If notified fourteen days or fewer after enrolment to the qualification (online booking completed) no cancellation fee will be applied.

If notified more than fourteen days after enrolment to the qualification (online booking completed) a cancellation charge of 100% will apply.


Open Programme Training (non BTEC)

Cancellations

If notified twenty-one or more days prior to the training date, no cancellation charge will apply.

If notified fewer than twenty-one days prior to the training date, a cancellation charge of 100% will apply.


Transfers to a later date

If notified more than fourteen days prior to the training date, a learner can transfer to the next scheduled course without penalty.

If notified between ten and fourteen days prior to the training date, a learner can transfer to the next scheduled course for a re-booking charge of 50% of the full course fee even if an initial discount has been applied.

If notified fewer than ten days prior to the training date, no transfer option is available.

If a learner cannot attend on the new date, no refund will apply.


Private (bespoke) Classes or In-House Training (Non BTEC)

Cancellations

If notified twenty-one or fewer days prior to the training date, a cancellation charge of 100% will apply.

If notified more than twenty-one days prior to the training date, a cancellation charge of 25% will apply.


Re-scheduling

The agreement of new dates must be confirmed by the client in writing, and the date on which the letter, fax or email is received by Red Snapper Learning Ltd will be deemed as the date on which the agreement has been made.

If notification is received, and new dates agreed, more than twenty-one days prior to the original training date, the client can re-schedule the date without charge.

If notification is received, and new dates agreed, between ten and twenty-one days prior to the original training date, the client can re-schedule the date for a re-booking charge of 50%.

If notification is not received, or new dates have not been agreed, less than ten days prior to the original training date, a cancellation charge of 100% will apply. If notification has been received, but new dates have not been agreed by the original training date, the course will be deemed to have been cancelled and a 100% cancellation fee shall apply.

If a client cannot provide learners for the re-scheduled date, a cancellation charge of 100% will apply.


Delegate Numbers

If more learners attend than have been booked, standard charges, as detailed in our prices schedule, will apply to each additional learner. An invoice will be raised without requirement for a booking form.

However, since classes are prepared, and materials produced, for the number of learners booked, if said learners do not attend, no credit or refund will be due for them.


Liability

Except in respect of death or personal injury caused by Red Snapper Learning Ltd’s negligence, or as expressly provided in these conditions, Red Snapper Learning Ltd, its servants or agents of otherwise, shall not be liable to the client by reason of any representation (unless fraudulent) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract for;

Any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of the training course and the entire liability of Red Snapper Learning Ltd under or in connection with the contract shall not exceed the amount of Red Snapper Learning Ltd’s charges for the provision of the training course except as expressly provided in these conditions.

Red Snapper Learning Ltd shall not be liable to the client or be deemed in breach of contract by reason of any delay or failure to perform any of Red Snapper Learning Ltd’s obligations in relation to the training course if this was due to any cause beyond Red Snapper Learning Ltd’s reasonable control.


Severability

If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable, those specific terms shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

This shall not apply if the deletion of such provision would result in such a material change so as to cause completion of the intended transactions to be unreasonable.


Duration

These terms and conditions are subject to change without notice, but any changes shall not be retrospectively applied.